Service Desk
The service desk your team will actually thank you for.
Predictable response times. Real humans. No ticket black holes.
Fast, structured, ITIL-aligned support for everything from a password reset to a full incident. Every ticket is classified, triaged, and routed to the right engineer with the right context. The AI helps with speed; humans own the outcome.
What you get
What is included
- P1 to P4 SLAs, published and reported on monthly
- AI-assisted classification, human resolution
- Endpoint management (Windows, macOS, mobile)
- Onboarding and offboarding runbooks (joiner, mover, leaver)
- Monthly service review with your account manager
Running service desks for Kiwi businesses since 2007.
Advisory delivered by senior Vemo staff, not junior consultants reading from a script.